FAQ

Orders

Unfortunately, if you buy directly from our website we do not offer exchanges and refunds. If you bought our products from a third party then please review their refund policy.

After your order has been dispatched, you cannot cancel it. 

Please contact us at support@imovedback if you have not received any shipping updates after 14 days. 

If you haven’t received an email to confirm your order, you don’t need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under ‘Orders’.

Our items can sell out super quickly due to high demand and occasionally an item you have ordered may become out of stock. Thankfully this doesn’t happen often. If an item in your order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, they will be dispatched ASAP and the out of stock item will be refunded.

Delivery

If you order directly from our site we will dispatch orders after printing. This will be on a working day. 

International customer? There are a few things we need you to know –

  • The price of our items doesn’t include customs and import duties which you will find can often vary from country to country. Any customs charges are applied at the discretion of the carrier and local laws.
  • You may be required to pay these duties before our courier is able to deliver your order. If you refuse to accept delivery of the items you have purchased, the courier may return the items to us.
  • Should this happen, I Moved Back may be required to pay additional charges to the courier in respect of the cost of return, including customs and import duties that were payable by you.
  • We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
  • For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Technical

We’re sorry you’re having some technical problems. Please double-check there isn’t a space in front of your email address when you are trying to log in. If you need any further guidance email us at support@imovedback.com.

Changing your password is straightforward and is a great idea to do from time to time for security reasons. You can find a link to reset your password on your IMovedBack account page. 

When you’ve placed an order with us, it will always be converted into pounds by your bank.